FOR NEW AND ESTABLISHED DESIGNERS
REIGNITE PASSION
FOR DESIGN
The Twin Flame Catalogue equips you with customizable templates and resources created in two distinct design styles that cover every client experience touchpoint from inquiry to offboarding.
get the catalogue
Dare to reimagine what
it means to serve
Built for designers and creative service providers who want to level up their client experience and showcase their work with confidence. Because you’re no longer a freelancer – you’re a business owner. It’s time to powerfully step into a new era of your business with tangible, implement-them-right-now resources that make good sh*t happen.
I’M IN ALREADY
FAN YOUR FLAME & DISCOVER HOW TO
MASTER THE ART OF CRAFTING AN EXCEPTIONAL CLIENT EXPERIENCE
Built for designers and creative service providers who want to level up their client experience and showcase their work with confidence. Because you’re no longer a freelancer – you’re a business owner.
IT’S TIME TO POWERFULLY STEP INTO A NEW ERA OF YOUR BUSINESS WITH TANGIBLE, IMPLEMENT-THEM-RIGHT-NOW RESOURCES THAT MAKE GOOD SH*T HAPPEN
Losing your creative spark and confidence
Worried about letting your clients down
Perpetually trying to keep up and stick it out
And definitely not seeing the big, juicy results you’ve been dreaming of
You’re crazy in love with your work, but these days it feels like the emphasis is on the crazy
As you know your client process needs a shakeup but you don’t know where to start. And although you’ve flirted with an online course or five, they go unfinished – or you’re still left unsure how to actually design and implement a top-tier client experience.
been there.
Plus, finding the time as a creative entrepreneur to overhaul your processes from scratch?
(YEAH, NEVER GONNA HAPPEN)
When it comes down to it, you really just want your client experience to be reimagined with the help of someone you can trust. Because that’s exactly what you need: sound, straightforward guidance from another designer who’s already been there, someone to bounce ideas off of, and tangible resources you can implement ASAP.
But the more you try to Google your top-tier client experience into existence, the more you feel like you’ll never be able to provide clients with service that’s better than basic.
By creatives, for creatives
Break up with the agony
over
writing emails from
scratch and
buying templates that aren't
specific to your
business
By creatives, for creatives
break up
with the AGONY
over
writing
emails
from
scratch and
buying templates
that aren't
specific to
your
business
Entrepreneurship can be lonely and
all kinds of confusing,
Entrepreneurship can be lonely and all kinds of confusing,
…but it doesn’t have to be that way.
And it doesn’t take mysticism or a magic ball for us to predict that you’re going to showcase your finest work in a way that fires you up and supercharges your confidence. You’re going to guide your clients from inquiry to offboarding with such organization and excellence that they won’t be able to shut up about it. You’ll be part of a supportive community of like-minded designers and creative service providers who get it.
And how did you do it?
You had access to countless done-for-you resources to run your business with certainty
and reignite your passion for design in the process.
get the catalogue
DREAMED UP by two experienced
designers, the Twin Flame Client
Experience Catalogue is A
comprehensive library of:
strategic process templates
& actionable resources
that demystify the art of
the client experience.
Fully customizable and never cookie cutter, each resource is available in two distinctive design styles to help spark your creativity, present your work with total self-assurance, and inspire you to continue growing in your business.
WHAT CLIENTS SAY ABOUT
WORKING WITH US
BY MADISON & CO
The qualities that matter the most when you bring someone in to touch your business and bring it to life exactly as you envision it is compassion, genuinity, integrity, and class- everything that Madison & Co exudes. When I trust someone with decisions that can significantly impact my business, I look for how much they love and genuinely invest in their craft and genius. Madison has that quality in her when it comes to creative design. Her professionalism, eye for innovative design, and ability to handle each moving piece with such grace were impeccable
-Payal Beri, RK Empathy
gene designs
I had the pleasure of working with Gina as she helped create a brand identity, strategy, and design for my candle company. Gina went above and beyond in executing my vision while adding her own innovative and creative ideas. Her artistic talent in the packaging, logos, web design, social media content and creative direction with naming fragrances is unmatched. My favorite design element our candles are the unique artistic packaging designs that Gina brought to life. I couldn’t have asked for a better designer to help bring my brand to life. She will prove to be a strong asset to any brand she works on with her authentic style, flexibility, outside of the box ideas, artistic talent, and attention to detail. Not to mention she’s an absolute angel to work with. Highly recommend Gina to anyone looking for branding and designing services!
-brooke betterton, social burn
SIDESTEP IMPOSTER SYNDROME
& REIGNITE YOUR PASSION FOR DESIGN
The Twin Flame
Client Experience
Catalogue
Embrace the beauty of done-for-you with an extensive collection of customizable strategic process templates and business resources that cover every touchpoint in your client experience. From pre-written email templates crafted in partnership with the pros at COPY UNCORKED to clear-cut guidance on setting boundaries with difficult clients, the catalogue allows you to confidently create and maintain your luxury client experience and dip back into the resources for support no matter what comes up. And because we don’t half-ass and neither do you, every resource in the collection has been honed to high-impact perfection.
The Twin Flame Client Experience Catalogue reignites the creative fire within so designers and creative service providers can effortlessly elevate their client experiences and build reputable, luxe brands they’re proud of.
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
A GLIMPSE OF THE MAGIC
module 1 - inquiry
module 1 -
inquiry
module 2 - onboarding
module 2 -
onboarding
module 3 - process
module 3 -
process
module 4 - offboarding
module 4 -
offboarding
why you'll be
obsessed with it:
With the catalogue
in your corner
YOU’LL BE ABLE TO…
Get clear on how you want your clients to experience your business and have a straightforward, actionable gameplan to make it a reality.
Get organized and free up time for other priorities in life and business.
Let go of imposter syndrome and gain confidence in every inch of your business, from the way you communicate with clients to how you present your work.
Enjoy the ongoing support from a kick@$$ community of other designers and creative service providers who are leveling up alongside you.
Form stronger, clearer boundaries with clients – and feel validated in setting them, with support from like-minded creatives who’ve been in the same position.
Show up better for yourselves and your clients (because you deserve it, and they do too).
Develop consistency in the way you move clients through your processes and how you showcase your work along the way.
Keep them coming back for more with increased leads, referrals, and conversions.
THE INVESTMENT DETAILS
PRESALE
starting october 19
$1750 paid in full
Or $2100 - Four monthly payments of $525
PLUS FREEBIES
playing with fire WEBINAR
NOVEMBER 22
$1750 paid in full
Or $2100 - Four monthly payments of $525
OFFICIAL LAUNCH
mid january
$2000 paid in full
Or $2500 - Four monthly payments of $625
WHAT YOU GET:
EXCLUSIVE AND IMMEDIATE ACCESS TO:
Consult Call Presentation
Consult Call Recap Email Template
‘Out Of Scope’ Email Template
Surprise Founding Member Gift (first 50 members)
Exclusive access to all resource rollouts before official January launch
BONUS: By Madison & Co Off the Shelf Art Direction: The Milan (one week only)
BONUS: Gene Designs Reignite the Fire 30 min 1:1 Strategy Audit (one week only)
And first-in-line, lifetime
access in January to:
All assets from volume 1: 25+ lessons across 4 modules on inquiry, onboarding, process, and offboarding
28 customizable canned emails for every step of your customer’s journey
Business resources created in our two signature design styles
Automatic updates and additions
First look and founding member pricing for future volumes
WHAT YOU GET:
EXCLUSIVE AND IMMEDIATE ACCESS TO:
Consult Call Presentation
Consult Call Recap Email Template
‘Out Of Scope’ Email Template
Surprise Founding Member Gift (first 50 members)
Exclusive access to all resource rollouts before official January launch
First look into the second roll out of modules
And first-in-line, lifetime
access in January to:
All assets from volume 1: 25+ lessons across 4 modules on inquiry, onboarding, process, and offboarding
28 customizable canned emails for every step of your customer’s journey
Business resources created in our two signature design styles
Automatic updates and additions
First look and founding member pricing for
FIRST-IN-LINE, LIFETIME
ACCESS ON JANUARY 19TH TO :
All assets from volume 1: 25+ lessons across 4 modules on inquiry, onboarding, process, and offboarding
28 customizable canned emails for every step of your customer’s journey
Business resources created in our two signature design styles
Automatic updates and additions
First look and founding member pricing for future volumes
THE
INVESTMENT DETAILS
PRESALE
OCTOBER 19-NOVEMBER 5
$1750 paid in full
Or $2100 - Four monthly payments of $525
PLUS FREEBIES
playing with fire WEBINAR
NOVEMBER 2
$1750 paid in full
Or $2100 - Four monthly payments of $525
OFFICIAL LAUNCH
mid january
$2000 paid in full
Or $2500 - Four monthly payments of $625
THE TWIN FLAMES THEMSELVES
Meet Madison & Gina
DESIGNERS, FAST FRIENDS, AND TWIN FLAME FOUNDERS
It all started when a coworking date spilled over into happy hour.
It was the classic trajectory of Instagram-to-IRL friendship – but while it’s one thing to have casual friendships in an online community, it’s another to have a fellow brand designer in your circle. Someone who gets it. And that’s what we found in each other from the second we met. Despite having different design styles and clients in different industries, our meeting unlocked a valuable level of support in both of our businesses.
Over the course of a single summer, we became each other’s go-to person whenever we needed a second pair of eyes on something. From tricky client emails to brand presentation layouts, we helped each other navigate the less glamorous aspects of entrepreneurship.
It was after Madison supported Gina in writing a difficult email to a client and suggested saving the email as a template – because the situation was bound to come up again for both of them – that the Twin Flame Catalogue sparks began to fly. We wanted other creatives to have access to the support we’re able to lend each other. So we made it our mission to provide the first-of-its-kind catalogue of customizable, done-for-you resources in each of our signature design styles to help designers offer a refined client experience on repeat.
MADISON TERRY
COFOUNDER
FOUNDER & CREATIVE DIRECTOR, BY MADISON & CO
With a background in the wellness, beauty, and fashion industries, Madison worked with brands like Moda Operandi and The Editorialist before starting her own brand in February 2021.
SIGNATURE DESIGN STYLE
Editorial, bold, sophisticated
PRIMARY INDUSTRIES
Fashion, expertise-based entrepreneurs, & design-forward commercial spaces
Gina Glogovac
COFOUNDER
FOUNDER & DESIGNER, GENE DESIGNS
While working as a marketing director at a brewery, Gina dreamt up her own business in October 2020, taking the plunge to follow her love of branding and design for health and wellness brands.
SIGNATURE DESIGN STYLE
Edgy, retro, colorful, spunky
PRIMARY INDUSTRIES
Health & wellness, photography, lifestyle product
WHAT CLIENTS SAY ABOUT
WORKING WITH US
The resource
You needed yesterday
If you snag the Catalogue now, you’ll have access to special presale pricing (cha-ching), immediate access to our consultation call deck from the inquiry module, and two of our go-to email templates to start using right now.
REKINDLE YOUR LOVE FOR WHAT YOU DO
Equipping you with customizable process templates and strategic
resources to give your client experience the professional edge it deserves.
Equipping you with customizable process templates and strategic resources to give your client experience the professional edge it deserves.
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
BE ONE OF THE FIRST 50
to grab the Catalogue, and you’ll also receive a
surprise Founding Member gift—and trust us, it’s good!
THE INVESTMENT DETAILS
PRESALE
OCTOBER 19th
$1750 paid in full
Or $2100 - Four monthly payments of $525
PLUS FREEBIES
playing with fire WEBINAR
NOVEMBER 10
$1750 paid in full
Or $2100 - Four monthly payments of $525
OFFICIAL LAUNCH
mid january
$2000 paid in full
Or $2500 - Four monthly payments of $625
WHAT YOU GET:
EXCLUSIVE AND IMMEDIATE ACCESS TO:
Consult Call Presentation
Consult Call Recap Email Template
‘Out Of Scope’ Email Template
Surprise Founding Member Gift (first 50 members)
Exclusive access to all resource rollouts before official January launch
BONUS: By Madison & Co Off the Shelf Art Direction: The Milan (one week only)
BONUS: Gene Designs Reignite the Fire 30 min 1:1 Strategy Audit (one week only)
And first-in-line, lifetime
access in January to:
All assets from volume 1: 25+ lessons across 4 modules on inquiry, onboarding, process, and offboarding
28 customizable canned emails for every step of your customer’s journey
Business resources created in our two signature design styles
Automatic updates and additions
First look and founding member pricing for future volumes
WHAT YOU GET:
EXCLUSIVE AND IMMEDIATE ACCESS TO:
Consult Call Presentation
Consult Call Recap Email Template
‘Out Of Scope’ Email Template
Surprise Founding Member Gift (first 50 members)
Exclusive access to all resource rollouts before official January launch
First look into the second roll out of modules
And first-in-line, lifetime
access in January to:
All assets from volume 1: 25+ lessons across 4 modules on inquiry, onboarding, process, and offboarding
28 customizable canned emails for every step of your customer’s journey
Business resources created in our two signature design styles
Automatic updates and additions
First look and founding member pricing for
FIRST-IN-LINE, LIFETIME
ACCESS ON JANUARY 19TH TO :
All assets from volume 1: 25+ lessons across 4 modules on inquiry, onboarding, process, and offboarding
28 customizable canned emails for every step of your customer’s journey
Business resources created in our two signature design styles
Automatic updates and additions
